Refund Policy

 

At FillHost we take great pride in delighting our customers. We will strive to deliver the best, so that you might never need a refund. Please review our refund policies for various services. Also read FIllHost Terms of Service.

For New Web Hosting Accounts

All new shared web Hosting accounts (WordPress, Linux, Windows & Business) without a free domain are covered by a 30 day money back guarantee (except monthly & quarterly plans). If you become dissatisfied with FillHost services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase. Web Hosting accounts with Free Domain will be refunded the amount minus the actual cost of domain for 1 Year. Read the section “New Web Hosting Accounts with Free Domain” for more information.

For Web Hosting Renewals

Your web hosting will renew as per the selected tenure at the time of registration unless otherwise modified, it could be on a monthly or quarterly or yearly basis or multiple years. Refunds for Shared hosting and WordPress account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 7 days before the renewal date. No exceptions will be made to this policy.

For Domain Names

All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

For Domain Name Renewals

Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of you domain name. Keep in mind that domain names are on a minimum of an annual plan.

For New VPS, Cloud & Dedicated Servers

No refunds for both Managed & Unmanaged VPS, Cloud VPS servers and Dedicated Servers. You can use it for 30 days and terminate the services. In addition any setup fees charged are also non refundable.

For New Web Hosting with Free Domain

All new web Hosting accounts are covered by a 30 day money back guarantee (except monthly & quarterly plans), however the cost of domain is not refunded. For example, if your web hosting account is INR 5000 and the cost of domain is INR 800, you will get a refund of INR 4200. In addition free domains are non transferrable, which means you will NOT be able to transfer it to another domain provider. You can always check the cost of the domain in the domain registration page.

For Software Licenses

All software licenses are non refundable unless it is proven that it does not work as specified in the description. If it does not work as stated, you get 100% refund.

For Services like Website Maintenance

All one time Website services are considered as final as soon as the service is delivered. All one time services come with 7 days of assurance, if we did not deliver what was expected, we refund in full. In case of monthly or yearly maintenance plans, you can cancel your subscription at least 7 days before the start of subscription.

For Web Designing/Development

All design layouts, templates and project scope will be clearly documented and the project will be delivered as committed and agreed. We will show a demo before transferring the project files to your server, In case any client is not completely satisfied with our services we can provide a refund within 7 days from the date of installation of the Project. The final refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us. Once the project is transferred to your server, it will be considered as completed. No refunds can be claimed on completed projects.

Due to Transaction Failure / Twice Deduction

If you facing transaction failure issue then please check your bank account for any deduction, if you not find any deduction then you can try again to pay for that invoice otherwise you just submit support ticket with bank statement to follow that issue. In case you paid Twice for one transaction, then please open a support ticket or mail us to check the issue and the one transaction amount will be refunded via same source within 15 to 20 working days

Cancellation Policy

Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period. Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

You need to Request Cancellation through your client area control panel / by submitting support ticket or send mail to cc[at]fillhost.com to cancel your service. After receiving the cancellation request the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days.

Server Abuse / Spamming / DMCA Takedowns

We are very particular about server abuse or sending spam emails from our server. If it happens, your account will be terminated and no refund will be issued. Also copyright protected content is not allowed on our servers, if there is any DMCA takedown, your account will be suspended and not eligible for refund. These are mostly standard with most hosting companies. Read FillHost Terms of Service to avoid disappointments.